Returns and Exchanges

Instore Returns

With receipt: Purchases made instore (including purchases through our In Store Order service) - or purchases made online at cleo website can be returned at any Cleo store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 14 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 14 days after the instore purchase or online ship date.

Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return. 

Exchange Policy

Other Terms & Conditions

Orders placed on cleo cannot be cancelled or changed once they have been submitted as we begin order processing immediately. For further inquiries, please call us at 00201279032123.

The following items cannot be exchanged or returned :

  • Items sold As Is, or part of a store closure sale, or sold marked final sale.
  • Gift cards

Promotional discounts: The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item(s)

Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.

 

Exchange and refund are allowed within 14 days from the date of purchase while having the item in its original condition presented with the original receipt.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days
depends on the issuing bank of the credit card.

Shipping Fees:

Shipping Fees are not refundable.

 

To get Full refund

The company bears the product costs and shipping fees just in case :

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

 

Delivery Time:

Five working days.

Contact us on whatsapp 01279030484